1. About us

1.1. Basic information about the company

The full business name of the company isPrivredno društvo Convestenics doo Belgrade
Headquarters: Terazije 31, Belgrade (Stari Grad)
Responsible person: Bogoljub Marković
TAX ID: 113164259
Registration number: 21814636
Activity Code 8230 – Organizing meetings and fairs
Current account: 220-0000000160095-54 – in dinars
Current account: 220-0730200002499-02 – in foreign currency
Contact phone: +381 11 355 47 23
Contact email address: info@convestenics.com
Web address: interconnect.pks.rs

Each merchant chooses the way how will publish its basic information, it can be posted on a separate page of your website or in the so-called footer of each page. Certain official forms can be set up: – Identification form – Confirmation of VAT registration – Extract from the Register of VAT payers, etc.

 

2. Privacy Policy

2.1. Privacy Policy Definitions
This Privacy Policy regulates the practice of collecting information from users when using the website interconnect.pks.rs, as well as storing it in the databases of our company Convestenics doo Belgrade. Our privacy policy includes the reasons for how and why we collect, use and protect your personal data. We reserve the discretionary right that we may amend this Privacy Policy at any time and make the modified text become valid immediately after it is published on the Website.
The continuation of your use of the Website after the changes implies that you accept all terms of such a modified Privacy Policy. Therefore, we advise users to periodically read again in detail the information contained in the Privacy Policy, in order to be informed of possible changes.
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

CONVESTENICS DOO is in the VAT system and all services on the website are subject to VAT in the amount of 20%.

On behalf of Interconnect, we undertake to protect the privacy of all of ours customers. We only collect necessary, basic customer/user data and information necessary for business and user information in accordance with good business practices and for the purpose providing quality service. We give customers a choice including the ability to decide whether whether or not they want to be removed from mailing lists used for marketing campaigns. All information aboutusers/customers are strictly protected and are only available to employees who need the data for doing work. All employees of Interconnect are responsible for complying with the principles privacy protection.

 

2.2. The method of data collection and use
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most modern cryptographic technology. Data security during purchases is guaranteed by the payment card processor, so the entire payment process is performed on the bank’s website. Payment card information is not available to our system at any moment.
We do not sell or rent your personal data to third parties for their marketing needs, without first giving you the opportunity to turn off/exclude that option. However, we may disclose your information to our business units and partners, which are part of this Privacy Policy. We will never and under no circumstances misuse your personal data. In the following sections, we will present to you the ways and reasons for the possible provision of your information, for the purposes of the normal operation of the website.

2.3. Data storage and preservation
As a seller of products and services on the website, the company Convesthenics doo Belgrade makes the maximum efforts to protect your privacy when you are “online” as a user. Your personal information is stored securely and confidentially, and processed legally in accordance with this privacy policy. We are taking appropriate technical and organizational measures to protect against unauthorized and unlawful access and processing of your personal data, including the encryption of your information. We will keep your information for as long as it is necessary to process your account, your payment, do a refund, respond to a complaint, or provide you with promotional information you have signed up for.

2.4. Cookies
A cookie is information stored on your computer by the website you visit. Cookies usually store your settings, settings for the website, such as your preferred language or address. Later, when you open the same wegpage again, the internet browser sends back the cookies that belong to that page. This enables the website to recognize you and display information adapted to your needs. If you do not want that our website have access to your cookies, you can block them. The most of web browsers enable you to block cookies. You can do this by setting up your web browser.

 

3. General conditions of service provision

3.1. General conditions of service provision

The sale of services through our online shop Interconnect online is the sale of tickets and sponsorship packages performed within the registered activity of Convestenics doo Belgrade: Terazije Street 31, registration number: 21814636.
Service email: info@convestenics.com
Service contact phone: +381 11 355 47 23

The selling price of the services is indicated with each service. We strive to be as accurate as possible in the description of the services, the display of the images and the prices themselves, but we cannot guarantee that all the information is complete and without errors. All services shown on the website are part of our offer.

 

4. Shipping Policy

4.1. Order Acceptance Moment
After ordering, you will be notified of the status of your order via the email you specified during the ordering process. The order is accepted by the company Convestenics doo Belgrade only after we after we send you a confirmation of acceptance by email. – here you should see how the payment gateway is set

4.2. Term of delivery
The order delivery period is immediately after the acceptance of the order.

4.3. Delivery procedure
The ticket and/or sponsorship package will be sent to the e-mail address.

 

5. Complaint Policy

5.1. Complaint procedure
Products sold through our online store are accompanied by all legally necessary documentation.
The company Convestonics doo Belgrade does not assume any responsibility for customer mistakes, wrongly purchased services or any other mistakes related to your actions when purchasing on the website. If you have irregularities in the operation when purchasing services on the website or you have not received the purchased service, please contact customer service (contact data) and we will do our best to resolve the irregularities so that you can receive the purchased service.

5.2. Refund
In the case of refund to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the refund, this refund is made exclusively via the same VISA, Maestro or MasterCard that was used for payment. This means that our bank will refund the funds to the cardholder’s account at our request.

 

6. Instruction for purchase

6.1. Instruction for purchasing on the website – purchase procedureAll the services that we have shown in our online store https://interconnect.pks.rs/ you can order, in a very quick and easy way.
After you access our website, switch to buying tickets or sponsorship packages. When you opt for a service, click and place in the basket. When you do that, a new window appears in the upper part of the screen, offering you the ability to see the items in the basket, as well as the possibility to go directly to the cash register. – check to see if this works like this.
If you have completed the product selection process (the “add to basket” button), click on the “Overview basket” option to check the order, i.e. to determine whether you ordered all the services you wanted or perhaps you omitted some service. On the screen, you will see the data of all the services that you previously “put into the basket”. If all the data is correct, you go to the “Continue payment” button, a field  “paying by card ” will appear to you, in which you must enter the following data: card number, name of the card holder, card expiration date and cvv card number (that is, card verification number) – it is the number that usually stands on the back of the card, after the card number (the complete card number with 16 digits or only the last 4 digits can be displayed) there is a special code that usually consists of 3 digits (some cards also have 4 digits) , and that triple-digit number is your cvv card number. You may be asked to enter the type (brand) of the card.
In the next step, you will receive a purchase confirmation that you can print or simply record transaction data – transaction status information (whether the transaction was succeeded or not), the order ID number – the ID number of each order is unique, the amount you paid and the currency in which the transaction was made, the last 4 digits of the card with which you made the payment and the type or brand of the card,  authorization code of the bank – the number unique for each successful card transaction, and the date and time when the transaction was made. – check to see if it works like this
By this step completes the online purchase process. After that, you will receive a proof of purchase of services via email.

If you have any problems during the ordering process, we are always at your disposal at: interconnect@pks.rs